Will I receive a refund for any damaged items?
Upon receipt of a photograph showing the damages we will raise a credit note against your account for the damaged item(s).
How do I report any damages/missing items?
We hope this is a rare occurrence but if you do have any damages or missing items please email firstname.lastname@example.org or call the office on 01829 730 028. For damages we will ask for photographs to be sent to the customer services team and for missing items we will investigate the situation and resolve the matter for you as quickly as we can. All claims must be reported within seven days of receipt of goods.
How will my order be delivered?
For a majority of our orders we use a courier service. However, if your order is over 8 cartons we may ship the consignment on a pallet to ensure the products arrive securely and at the same time. If the order is deemed to require a pallet delivery we will contact you to confirm you are able to receive the order via this transit method.
What is your lead time?
Our standard lead time is 5 working days from point of payment. Please note this may vary due to stock availability, however if there are any unforeseen delays we will notify you as soon as we can.
What is your Carriage Paid minimum?
Carriage is paid on all orders over £395.00 (within the UK mainland). Orders below this amount will incur a delivery cost of £14.50.
Do you have a minimum order quantity/value?
We don’t have a minimum order requirement, we just ask you to order in fragrance/product pack sizes (usually packs of 3, 4 or 6). The pack sizes will be stated when you are placing your order.
What are your payment terms?
All new accounts are opened on a proforma basis, payments must be received (inclusive of any freight costs) before the goods are dispatched.